If your return does not comply with our policy, it will be returned to you at your expense. The box must be placed in a shipping box or similar shipping vessel. Shoes cannot be shipped in the manufacturer’s box. The manufacturer’s box must be undamaged, unmarked. Shoes must be unused, in the original condition and in their manufacturer’s box. Unused, in the same original condition with all tags present. If you have selected our stringing service, it cannot be refunded/cancelled once it has been strung regardless of the order’s status. It must be unused, unstrung and with all its original packaging. The original plastic grip cover must not have been removed. They cannot be shipped in the brand’s original shoebox as a shipping vessel. Return items such as shoes must be shipped in a shipping box or a similar shipping container. Return items must be in their same original condition: unused, unworn, in their initial packaging and have all their tags still attached. Tennis, Squash, Pickleball and Paddle balls.To purchase a different size or item, please request a return and feel free to process a new order.
We do not offer direct exchange services. If 30 days have gone by since your purchase confirmation, unfortunately we cannot accept a return or offer a refund. Our return policy lasts 30 days and is FREE for Canadian residents only.
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